Right of Withdrawal for Consumers

As a consumer, you have a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.

 

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day

- you or a person authorized by you (who is not the delivery service) received the goods, provided you ordered one or more items in a single order and they were delivered together;
- you or a person authorized by you (who is not the delivery service) received the last item, if you ordered several products in one order and they were delivered separately;
- you or a person authorized by you (who is not the delivery service) received the last partial delivery or the last piece, if your order consists of several shipments or parts. 

If multiple of these cases apply, the withdrawal period begins only once you have received the last item, shipment, or part.

To exercise your right of withdrawal, you must inform us (Cool Stuff Trading GmbH, Erdmannstraße 12, 10827 Berlin, Germany, email: service@fist.club) by means of a clear statement (e.g. by letter, fax, or email) of your decision to withdraw from the contract. You may use the attached withdrawal form template, but it is not mandatory. To meet the deadline, it is sufficient that you send your notification before the 14-day period has expired.

 

Consequences of Withdrawal

If you withdraw from the contract, we will reimburse you for all payments we have received from you, including delivery costs (except additional costs if you chose a delivery method other than the cheapest standard delivery offered by us). The refund will be made immediately and at the latest within 14 days from the day on which we receive your notice of withdrawal. The reimbursement will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged fees for the refund.

We may withhold the refund until we have received the returned goods or you have provided proof that you have sent them back—whichever occurs first.

You must return or hand over the goods to us within 14 days of notifying us of the withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct costs of returning the goods. If the goods have been used beyond what is necessary to inspect their nature, characteristics, and functioning, and are thus diminished in value, you will be responsible for any loss in value.

 

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

- Goods that are made to the consumer's specifications or are clearly tailored to personal needs;
- Products that can spoil quickly or have a short expiration date;
- Sealed items which are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery;
- Goods which, due to their nature, have been inseparably mixed with other items after delivery;
- Audio or video recordings or software delivered in sealed packaging, if the seal has been removed;
- Newspapers, periodicals, or magazines (except for subscriptions).