After placing your order online, you will receive a confirmation email within a few minutes.

If you don't receive a confirmation, please check your spam folder. If you don't see a message there either, contact our customer service team so we can check the status of your order.

As long as your order hasn't been shipped, we can make changes or cancel it.

In this case, please contact our customer service team so we can assist you quickly.

When will my package arrive?

Yes, all shipments are packaged with a neutral sender address and no visible indication of the contents.

Yes, you can specify an alternative delivery address during the ordering process. This could be a Packstation or a company address, for example.

Once your package has been shipped, we'll send you a tracking link via email so you can check the shipping status at any time.

You can also find the link in your customer account under "Orders."

If you no longer know your password, you can use the "Forgot password" function to request an email with a password reset link.

After resetting, you can choose a new password and log back into your account.

If a product is damaged during shipping, you can contact our customer service. We'll offer you a hassle-free solution, either with a replacement or a refund.

Yes, once we have received and inspected the return, we will refund the purchase amount using the payment method you selected.